KOMPaaS.tech launches commercial access to its AI Contact Center

Telecom operator and software developer KOMPaaS.tech announces the launch of commercial pricing plans for its AI Contact Center service. The new tariff plans enable corporate clients to save up to 50% compared to the base service cost.

Starting from February 1, 2026, two pricing plans are available for corporate customers: Free - limited to three operators with no option to add more, and Start - allowing the connection of up to 1,000 operators. Both plans include AI-powered speech analytics features. The cost of AI requests is calculated separately.

Under the Start plan, the cost of connecting one operator is £9.99 per month, which is half of the base price of £19.98 per month. The same rate applies to each additional operator. Unlike the Free plan, the Start plan includes 24/7 technical support for users.

The KOMPaaS.tech AI Contact Center was first introduced in 2024 as a beta version to collect user feedback and further develop the product’s functionality.

Over the past fifteen months, the platform has been significantly upgraded and enriched with new capabilities. In particular, the platform now includes the Address Book module for storing contacts and the Requests module for processing customer inquiries. This allows the AI Contact Center to be used not only as a unified interface for customer interactions across multiple channels but also as an external CRM system with basic functionality.

Additionally, the product now features UTM tracking in the website widget, enabling the identification of the source of customer inquiries. Integration of advertising sources with customer data in the Address Book and CRM system provides advanced analytics on marketing campaign performance and conversion into sales.

The key advantage of cloud contact centers is the ability to manage all customer communication channels through a single interface, which helps improve service quality and optimize managers’ performance.

The omnichannel KOMPaaS.tech AI Contact Center enables interaction with customers via phone calls, SMS, website widgets, social networks, messengers, and chatbots within a unified platform, as well as the creation of a consolidated communication history for each customer.

To increase the efficiency of inquiry processing, specialists can use flexible text and voice dialogue scenarios, message templates, automated responses, dialogue tags, and chat routing functions between operators.

Integration of artificial intelligence with call recording and transcription services makes it possible to analyze voice and text conversations according to predefined scenarios. AI can identify the topic and sentiment of conversations, automatically evaluate calls based on specified parameters, generate concise interaction summaries, and provide operator prompts based on a knowledge base.

In addition, the system supports configurable notifications for conversations with specific characteristics, enabling rapid response to critical situations and accelerating deal closure.

To fully utilize the AI Contact Center functionality, it is necessary to connect a Virtual PBX, Phone numbers, Chatbots, and an AI Phone Agent.