KOMPaaS.tech Delivers 15% Customer Base Growth and Expands AI Product Portfolio

Telecommunications operator and software solutions provider KOMPaaS.tech announced its financial and operational results for 2025. By the end of the year, the company’s customer base had increased by 15%, while overall revenue grew by 5%.

Revenue growth was driven in part by the expansion of additional services within the company’s CPaaS.

In particular, Virtual PBX services maintained stable positive growth, with an increase of approximately 6%. Revenue from telephony services grew by around 25%, while Telecom API services demonstrated comparable growth of approximately 26%.

The company’s strategic development priorities remain focused on Telecom API technologies and business communications automation solutions, including AI-powered Contact Center, Automated calls, and Chatbots. In 2025, KOMPaaS.tech introduced a new solution for automating inbound and outbound calls — the AI Phone Agent.

CPaaS Telecom Platform Development
Over the past year, KOMPaaS.tech successfully developed and commercially launched its new AI Phone Agent solution.

In parallel, the company significantly expanded the functionality of its AI Contact Center and other platform services.

Major upgrades included redesigned management interfaces for the Virtual PBX system and call flow scenarios. The company also enhanced phone number management capabilities, expanded call forwarding functionality, and introduced standalone call recording and transcription services that no longer require Virtual PBX activation. In addition, a new “Address Book” module was launched for centralized customer contact management.

KOMPaaS.tech also implemented advanced AI Voices into its CPaaS platform, enabling customers to create voice greetings, interactive voice menus, and automated communication workflows.

The new AI voices provide more natural and human-like speech capabilities through customizable voice tone, gender, and language selection. Prompt-based emotion control further enables the creation of highly personalized communication scenarios that closely replicate live conversations.

AI Contact Center Expansion
The KOMPaaS.tech AI Contact Center was initially introduced in beta version in 2024.

Over the following 24 months, the platform underwent substantial development and has now entered full commercial operation.

Among the latest enhancements is the introduction of a new “Requests” module for customer inquiry processing. This functionality allows the AI Contact Center to operate not only as a unified communication hub across multiple channels, but also as a lightweight CRM solution with core customer management capabilities.

Additionally, the platform now includes UTM tracking functionality within website widgets, enabling businesses to identify the exact source of customer inquiries. Integration of advertising channel data with customer records stored in the “Address Book” and CRM system provides advanced analytics for measuring marketing effectiveness and sales conversion performance.

To improve customer service efficiency, the platform offers highly customizable text and voice communication scenarios, message templates, automated replies, dialogue tagging, and intelligent chat routing between operators.

Dialogue processing logic has also been significantly expanded. Previously, completed or unanswered conversations were automatically closed. The updated system now allows businesses to configure separate workflows depending on dialogue status — for example, whether a conversation was missed, terminated by the customer, or closed by the operator.

A new operator widget has also been introduced, enabling teams to monitor recent conversations, highlight unanswered dialogues, and apply customizable filters organized into folder-based views.

Telecom API and Integrations
In 2025, KOMPaaS.tech completed a direct integration between its Virtual PBX platform and MiniCRM.

Thanks to this integration, users can now manage incoming requests, prioritize lead-related tasks, maintain a complete customer interaction history, and manage sales operations from a single interface.

More recently, the company finalized its integration with the Make cloud automation platform.

The integration between KOMPaaS and Make creates new opportunities for automating internal business processes.

By combining the KOMPaaS Virtual PBX with numerous applications available through the Make low-code ecosystem, organizations can significantly reduce routine operational tasks and improve workflow efficiency.

Today, the KOMPaaS.tech platform includes more than 20 integrations with CRM and external business systems, both universal and industry-specific. These include MS Teams, Kommo, MiniCRM, Odoo, Altegio, Bitrix24, SAP Business One, Make, Slack, WhatsApp, RCS, SMS platforms, and many others.

Company Statement
“Throughout 2025, our primary focus was the deployment of the AI Phone Agent, alongside continuous improvements across the broader platform ecosystem aimed at delivering more advanced and user-friendly customer service solutions.

The AI Phone Agent functions as a virtual employee capable of handling inbound and outbound calls without human involvement.It ensures that customer inquiries are never missed and responds to requests in a professional and efficient manner.

The solution can instantly provide information about services, create requests, and transfer data directly into CRM systems. The AI agent is also capable of replacing first-line customer support by considering interaction history, asking clarifying questions, and effectively processing standard communication scenarios.

In more complex situations requiring human involvement, the system seamlessly transfers the call to a specialist while providing the full conversation history. This enables employees to focus on cases that require empathy, critical thinking, and non-standard problem-solving approaches.”

Media Contact:
KOMPaaS.tech Communications Team
media@kompaas.tech
www.kompaas.co.uk