The new VPBX service "Voice classification calls" aids in classifying requests

Corporate clients of KOMPaaS.tech now have access to the new complimentary feature of the Virtual PBX "Voice classification calls", which allows the assignment of tags to a call based on the operator's voice command upon its conclusion.

Call routing after any hang up aids in identifying the subject matter of telephone inquiries from potential and existing clients with the aim of subsequent analysis of the type of request and the content of the conversations. Examples of tags include: "Spam", "Request Accepted", "Request in Progress", and so on. Additionally, a call can be assigned a priority level such as: "Urgent", "Important", "Non-Urgent", "Not Important", and the like.

The new feature from KOMPaaS.tech enhances the customer experience and boosts the efficiency of contact centre operators.

How it works:

Step 1: A list of tags is set up in the KOMPaaS.tech Virtual PBX settings.
Step 2: The operator/sales manager answers an incoming call.
Step 3: A connection is established, and a telephone conversation occurs between the client and the company's specialist.
Step 4: After the client hangs up, the operator remains on the line and, with the assistance of an automated call, tags the call.
Step 5: Information regarding the call tag's name is entered into the CDR (Call Detail Record).

To independently configure the new supplementary service of the KOMPaaS.tech Virtual PBX, please refer to the guide in the "Knowledge Base".