Functions

Call evaluation

The functionality enables call evaluation immediately after a conversation.

What is it for?

You can check customer opinions on operators competence, quality of service and products. You can easily identify problems and mistakes in order to solve them in the operative way.

Benefits

Do-it-yourself implementation
Based on goals and tasks, you can create the scenario for the operator evaluation yourself.
Recording voice-comments
Customers can evaluate operators on 10 degree-scale and leave detailed comments.
Automated transfer of comments into text format
The system transfers customer voice comments into text format, which enables quick analysis.
Convenient and quick implementation of functionality
The provision of the functionality in MyKOMPaaS account lasts a few minutes.