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Functions

Prompter - listening in on phone calls

Prompter is a feature, when a more experienced employee listens in on client call with the rookie on a parallel line and gives comments to him/her, if needed.

What is it for?

Adaptation and education of a newcomer in call canter need a lot of time. Even though later he/she can be much confused when facing a difficult problem or communicating with a rude client. Switch to the call an experienced manager, whom will hear only your young colleague.

Order

It helps:

to have smooth dialogue with clients
to ask all questions needed and immediately fix the details
to tell about actions and discounts, close the deals

Advantages

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Your managers are getting experience with hard clients and conflicts much quicker

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Clients get answers to all of their questions, regardless of the fact, that they have a call with a single employee

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You can get more loyality for your company, the number of closed deals will grow

Tariff

Subscription fee
Monthly fee:
£5.9
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Activate function

Activate the function independently according to the installation instructions.

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