Functions
Prompter - listening in on phone calls
Prompter is a feature, when a more experienced employee listens in on client call with the rookie on a parallel line and gives comments to him/her, if needed.
What is it for?
Adaptation and education of a newcomer in call canter need a lot of time. Even though later he/she can be much confused when facing a difficult problem or communicating with a rude client. Switch to the call an experienced manager, whom will hear only your young colleague.
It helps:
- to have smooth dialogue with clients
- to ask all questions needed and immediately fix the details
- to tell about actions and discounts, close the deals
Advantages
Your managers are getting experience with hard clients and conflicts much quicker
Clients get answers to all of their questions, regardless of the fact, that they have a call with a single employee
You can get more loyality for your company, the number of closed deals will grow
Tariff
Activate function
Activate the function independently according to the installation instructions.
Set up